All orders containing pre-order items (singles and product to be shipped upon a later release date) are charged upon checkout. The initial price paid and charged will remain as such regardless of any increases or decreases in price prior to the release date. No returns or refunds are accepted for pre-orders that have already been charged
What is a Pre-Order?
If the item you are ordering is marked 'Pre-Order' then please read the following:
A Pre-Order item is simply an item that we are selling that is due to come out soon. This means that it is not yet available and that we do NOT currently have it in stock. By purchasing a Pre-Order item you are basically pre-buying this product to ensure that you have it as early as possible. We generally ship all Pre-Orders within 24-48 hours of our receipt of the product.
PLEASE NOTE: All Pre-Orders are NON-REFUNDABLE.
TCG Singles :
All orders are processed and shipped within 1-3 business days following their successful payment and shipped with Canada Post according to the shipping method the client has selected.
If your package is lost please contact us and we will open a ticket with Canada Post. Your order will be refunded 100% if your package was deemed lost by Canada Post (Note this is only possible if tracking and insurance was purchased at check out)
We are not responsible for lost packages unless an option with tracking was selected, Therefore we encourage everyone to purchase tracking and insurace at checkout.
Note: Due to the constantly changing price of singles, we do not accept returns on any TCG products (Magic, Pokémon, Yu-Gi-Oh!, etc.) Sealed or singles.
You may return unopened sealed (excluding Tcg Products) products sold and fulfilled by Jeux 3 Dragons. within 10 days of purchase for a full refund. The receiver is responsible for return shipping however should the error be our error (Receiving an incorrect item), we will cover the return shipping costs.
If you pay by:
Your refund will go to:
... time until return is processed:
3-5 business days
Up to 10 business days
Store Credit Balance
1 business day
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.
How does Jeux 3 Dragons protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
Will Jeux 3 Dragons disclose the information it collects to outside parties?
Jeux 3 Dragons does not sell, trade, or rent your personal information to companies not affiliated with Jeux 3 Dragons may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.
Jeux 3 Dragons may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of [Company Name], our users, or others.
Jeux 3 Dragons is committed to protecting your privacy. We use the information we collect on the site to make shopping at Jeux 3 Dragons .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
Jeux 3 Dragons also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Jeux 3 Dragons has no control or influence over their policies. Please check the policies of each site you visit for specific information. Jeux 3 Dragons cannot be held liable for damage or misdoings of other sites linked or otherwise.