Store Policies

Pre-Order Policy

All orders containing pre-order items (singles and product to be shipped upon a later release date) are charged upon checkout.  The initial price paid and charged will remain as such regardless of any increases or decreases in price prior to the release date.  No returns or refunds are accepted for pre-orders that have already been charged

What is a Pre-Order?

If the item you are ordering is marked 'Pre-Order' then please read the following:

A Pre-Order item is simply an item that we are selling that is due to come out soon. This means that it is not yet available and that we do NOT currently have it in stock. By purchasing a Pre-Order item you are basically pre-buying this product to ensure that you have it as early as possible. We generally ship all Pre-Orders within 24-48 hours of our receipt of the product.

 

PLEASE NOTE: All Pre-Orders are NON-REFUNDABLE. 

It is our company policy that we do not cancel preorders as we place our preorder quantities with our distributors based off the number of preorders we get for each item. We realize that emergencies happen and some customers have a need to cancel a preorder. In this rare instance, we can usually make a one-time exception however there is a 10% preorder cancellation fee that we charge of the order total

 

TCG Singles :

 PURCHASING LIMITS & QUANTITY REDUCTIONS

- Due to the volatile and ever-changing Trading Card Game singles market, we reserve the right to limit and/or reduce the quantities of cards ordered. These decisions will be made on a case by case basis and you will be notified of any changes. 

 

- Some occurences happen when our system oversells cards, usually occurs when multiple clients are buying the same card, we reserve all rights to offer a full refund for the original order or the item in question.

 

Exceptions: On the rare occasion that there is a system glitch or an occurence that is out of our control which changes the price of an item online, we reserve all rights to offer a full refund for the original order or the item in question.

 

 Shipping Policy 

All orders are processed and shipped within 1-3 business days following their successful payment and shipped with Canada Post according to the shipping method the client has selected

We are not responsible for lost packages unless an option with tracking was selected

 

Refunds.

Note: Due to the constantly changing price of singles, we do not accept returns on any TCG products (magic, Pokémon, yu-gi-oh!, etc.) Sealed or singles.

 

Return Policy

You may return unopened sealed (excluding Tcg Products) products sold and fulfilled by Jeux 3 Dragons. within 10 days of purchase for a full refund. The receiver is responsible for return shipping however should the error be our error (Receiving an incorrect item), we will cover the return shipping costs.

 

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day

 

 Your Privacy

Jeux 3 Dragons is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does Jeux 3 Dragons protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Jeux 3 Dragons disclose the information it collects to outside parties?
Jeux 3 Dragons does not sell, trade, or rent your personal information to companies not affiliated with Jeux 3 Dragons may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Jeux 3 Dragons may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of [Company Name], our users, or others.

In Summary
Jeux 3 Dragons is committed to protecting your privacy. We use the information we collect on the site to make shopping at Jeux 3 Dragons .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by Jeux 3 Dragons , Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Jeux 3 Dragons also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Jeux 3 Dragons has no control or influence over their policies. Please check the policies of each site you visit for specific information. Jeux 3 Dragons cannot be held liable for damage or misdoings of other sites linked or otherwise.